9. RETURNS AND REFUNDS POLICY
9.1 If you are not completely satisfied with your purchase, you may return the Product to us within thirty (30) days of receipt. The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable). This policy is applicable only to those products which do not fall under the list of non-refundable brands/items provided on our Site.
9.2 You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.
9.3 We provide a pre-paid return shipping service to ensure the best possible online shopping experience for you. Please refer to the pre-paid shipping label in the parcel sent to you. If you are unable to find the pre-paid shipping label, please call our Customer Service Team at +60179520501 or drop us an email [email protected]
9.4 You may process returns through POSLAJU counters.
9.5 Your returned Products together with your return slip, are usually received and accepted at our warehouse within five (5) days after the drop-off at the post office counters. A refund shall be issued shortly after we receive your items, according to the preferred refund method indicated on your return slip. For more details please refer to the FAQ (http://www.SBKCREW.com/faq-returns/) on the Site.